What is Peer Support?
‘Peer support is a system of giving and receiving help founded on key principles of respect, shared responsibility, and mutual agreement of what is helpful. Peer support is not based on psychiatric models and diagnostic criteria. It is about understanding another’s situation empathically through the shared experience of emotional and psychological pain.’ – Shery Mead, 2003
Voluntary Facilitator Role Description
The facilitator’s role is crucial. Facilitators play a pivotal role in the success of the group, the wellbeing of the group, in facilitating mutual support within the group and care a great deal about the benefits of peer support.
They are a person of authority in a forum. They ensure the groups runs smoothly, that rules and guidelines are implemented, enable members to feel safe and maintain the friendly tone of the group. They deal with problems swiftly and are able to maintain neutrality, authority, confidence, patience, warmth, kindness and understanding.
This role entails good leadership skills, good decision making skills, good problem solving skills, respect for fellow moderators and the ability to work together as a team. You will monitor and moderate user-generated content to ensure that the online community is maintained as a safe environment for its members.
The facilitator role is a voluntary one.
We ask facilitators to:
Ensure they are familiar with the rules and guidelines.
Agree to maintain the confidentiality of discussions between the moderating team.
Understand that they are representing Blurt in all communication.
Be helpful to members and fellow moderators.
Not allow personal feelings about an individual member get in the way of moderating. Impartiality and patience are essential attributes.
Overview all interactions and taking action when members to not appear willing, or able to, take the personal responsibility expected.
Remove spam, these posts have a negative effect on the group and should be removed immediately. If a member has inadvertently posted spam, they may be unfamiliar with the rules. Please remove the post and message the member letting them know the action you have taken and why.
Post content and reply to posts made by other members. It is important that you are visible to members within the group.
In particular, keep an eye out for posts with no comments and respond. Reaching out for support takes courage, we want to make sure people feel heard.
Moderate posts to ensure the rules and guidelines are adhered to at all times. Particularly those with TW.
Deal with reported posts – review the post and decide whether it needs to be removed (severe infringement of the rules) or edited by the member who posted it.
Seek advice from other moderators if unsure of what action needs to be taken. This is only for advice, not to delegate – the first moderator to become aware of a problem/situation, should deal with it immediately, unless guidance/advice is sought.
Be willing to discuss interpretation of the group rules and guidelines with other moderators.